Consumers with questions may contact our Soft Serve on the Go team at: 845-668-4346 or info@softserveonthego.com . M thru F 9am to 5 pm EST.
The recalled product is packaged in an 8 fl oz., clear plastic cup. The product looks like a soft serve cup served in an ice cream store, with a clear plastic cover with a seal and spoon attached to it.
The UPC is the only identifiable code on the package. It does not have any LOT number or best by date. All product produced up to 8/4/23 is being recalled.
To date, two cases of illness have been reported in this outbreak in two states (NY and PA). Both individuals were hospitalized but no deaths have been reported to date.
As the voice of people affected by foodborne illness, we collaborate with partners in academia, the food industry, and government to prevent foodborne illness. We advocate for effective food safety policy and facilitate culture change to increase food safety.
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